Eligibility
We accept returns only in the following cases:
- The pack you received is damaged or tampered with on arrival.
- You received an incorrect product.
- The product is past its best-before date on arrival.
Time window
Please raise a return request within 48 hours of delivery with photos of the product and packaging.
What is not returnable
- Opened or used products (for food-safety reasons).
- Gift packs that have been opened or personalised.
- Products purchased on clearance or final-sale offers.
Refunds
Once your return is approved and the product is received back at our facility, refunds are processed within 5–7 working days to your original payment method.
How to raise a request
Email care@babysaffron.com with your order ID, a brief description, and photos.